Lean Culture at DES

The Challenge The Answer

After we merged five state agencies into one, how will we deliver better central services to Washington state government?

Using Lean Strategy!

 

1.
What value do we deliver to customers each day, and how do employees contribute?

See how DES answered: Strategy map

2.
What work do we need to improve to deliver value to customers?

See how DES answered: Project results

3.
What capabilities do our public servants need to do the work to deliver value to customers?

See how DES answered: Building capability

4.
What management systems will support our efforts to deliver value to customers?

See how DES answered: Lean Management System

5.
What mindset do we need?

See how DES answered​: Cultivating mindsets​

Lean Videos