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One of the most difficult challenges a supervisor faces is handling disputes between their staff. Dealing with conflict might feel uncomfortable and time consuming, but supervisors must address the discord before it escalates. Workplace conflicts not only affect the parties involved. They can create higher stress levels, increase absenteeism, and reduce productivity throughout the office. Supervisors must find a solution that feels fair and equitable to all involved without taking sides.
Professional mediation can help. Mediation has a proven success rate in resolving workplace disputes.
Mediation services are available statewide through a Department of Enterprise Services (DES) master contract #04215.
If your agency is interested in exploring mediation options, please see: