Information Technology Professional Services

Master Contracts for both professional services and purchased IT services.

DES Implements New Master Contract Program - DES has developed and implemented an enterprise master contract program for use by all of our customers. The ITPS Program aligns an important part of the state’s information technology functions with DES, which has primary responsibility for supporting statewide technology services, programs, and policies.

The program will:

• Create a reduction in time, effort and cost associated with acquisition process for our customers
• Provide compliance with the respective competitive requirements for customers
• Eliminate redundant customer work and associated vendor impact with a centralized approach
• Increase customers’ ability to respond to urgent needs without violating/avoiding competitive requirements
• Increase customers’ ability to focus on decision-making vs. operational support
• Increase the visibility of vendor performance and related information sharing
• Increase vendor opportunities through annual “refresh” opportunities.

Information Technology Professional Services (ITPS) include:

• Professional or technical expertise provided by a contractor to accomplish a specific study, project, task or duties (Examples: Feasibility studies, Business and technology planning, Acquisition planning and technology assessment, Project management, Quality assurance services, Disaster recovery planning, Business process re-engineering, Performance assessment, Technical writing)
• Purchased services and activities to accomplish routine, continuing, and necessary IT functions. (Examples: Routine programming, Assisting with network operations and support, Security services, Testing system and components, Hardware and software installation and maintenance, System or equipment maintenance and repair, Data entry services, Internet programming services and website maintenance)

Important News:

A Work Request number must be provided by DES. To request a Work Request number, e-mail our Program staff at itps@des.wa.gov. Please provide your agency contact person (name, title, address, phone number, and e-mail), primary ITPS service category, estimated value, and purpose/brief description of Work Request.

If you have questions, email the Service Desk for answers.