Mail Services Customer Service
The Washington State Auditor’s Office conducted a performance audit in the fall of 2011 to identify strategies state agencies could use to reduce what they mail and save money without sacrificing regular, clear communication. The Department of Enterprise Services has developed the following guidelines to help all state agencies evaluate opportunities to reduce outgoing mail volumes and costs. Included in the guidelines are alternatives to mailing and examples of what agencies should consider when mailing in order to reduce associated costs.
The State of Washington uses various methods to distribute information to customers, constituents, clients, vendors, and the general public. These methods include email, telecommunications, websites, social media and mail. All methods have an associated cost. The best method of communicating information achieves the desired result at the lowest cost.
The following guidelines are intended to help agencies identify the most efficient ways to reach their audiences.
The following are potential distribution methods, considerations, and examples of how they are used.
Consult with communications staff to determine the most effective methods of reaching the intended audience. If it is determined you must mail, there are a variety of ways to reduce the cost.
To assist agencies in reducing the cost of mailings, the Department of Enterprise Services has staff available to consult with your agency:
Contact Consolidated Mail Services Customer Service at (360) 664-9507