Emergency fee waivers will be granted when:
There has been a death in the participant's immediate family
There has been an emergency that requires urgent medical attention or hospitalization of the participant or a member of the participant's immediate family.
The governor proclaims a state of emergency that results in the closure of the facility in which classes are scheduled to occur (or other official closure of training facility).For training scheduled in the DES 1500 Jefferson Training Center:the DES Staff Resources page is updated when inclement weather closures are put in place. Students can also call 1-800-418-5174 for DES facility status. For classes scheduled at the SPSCC Lacey campus, check their website (https://spscc.edu/alerts) for closure information.
To request a fee waiver, the agency training manager or registration representative can send DES an explanatory e-mail within five business days after the start date of the class. The email needs to include:
Name of the class
date of the class
City where the class was held
Reason for the fee waiver request
The email needs to be sent to firstname.lastname@example.org .
Fee waivers will be granted before a class has taken place when:
A participant has been enrolled in the wrong class (meaning either a different than intended class title or a class date) by the agency and agency staff did not notice the error until after the cancel date (but prior to the start date of the class), provided the class is not running with low enrollment. If the agency notifies DES after the start date of the class, the agency will be charged for the class.
The agency's registration representative incorrectly makes a participant substitution. In these cases DES must be notified of the mistake prior to the start date of the class. If notification is received after the start date of the class, the agency will be charged for the class.
A participant has been called for jury duty.
Fee waivers will not be granted for:
Routine health care appointments or elective surgery that are not emergencies or urgent and can be scheduled around training dates.
Personal/family illnesses that do not require hospitalization.Agency should find a substitute.
Students may be asked by instructor to leave the class if they appear contagious from an illness.Student’s agency will be notified and fee charged.
Urgent matters at official work stations that managers decide take precedence over a participant attending the training class, unless their presence at work is required due to a state declared emergency situation.
Participant/agency vehicle mechanical problems.
Traffic issues (due to congestion or an accident).
Inclement weather that does not prohibit travel for the general populace. Generally, if the facility is open, classes will be held and fees charged.If the facility is officially closed, classes will not be held and fees will not be charged. For details regarding DES building closures etc. please call 800-418-5174, or contact the Training Center at 360.664.1921.
When an agency did not cancel an enrollment before the published class cancellation date.
When a student registers after the cancel date and drops before the start date of class the agency will be charged.
The participant's agency gives the employee inaccurate class dates, times, locations, or driving instructions.
Students do not receive iCal from the Learning Management System. Students are responsible for knowing which days class is occurring.
A participant has been enrolled in the wrong class (meaning either a different than intended class title or a class date) by the agency and agency staff did not notice the error until after the cancel date (but prior to the start date of the class), and the class is running with low enrollment the agency will be charged for the class. DES commits funds to the vendor at the class cancel date.
When a participant is registered for a class but cannot attend and it is past the published cancellation date, the agency is responsible for finding an internal substitute.Substitutions are allowed right up until the start of the class.