Class / Schedule

Interpersonal Communication

Emotional Intelligence (1 Day)

01-03-EC24
Emotional intelligence (EQ) is the ability to see your own emotions and those of others accurately and the ability to manage your emotions in ways that enhance, rather than hinder relationships and produce the results you want.  By tapping into the information emotions provide, you will be able to alter behavior and thinking to achieve positive outcomes.  Highly developed EQ is the foundation for effective interpersonal communication, conflict resolution, and working with difficult clients and coworkers.  In practice, Emotional Intelligence is about developing self-awareness and the ability to use that awareness to build and maintain effective relationships.  As leaders’ Emotional Intelligence increases, they can better influence people, increase motivation and collaboration in teams, improve communications, and foster flexibility in self and others.

    Performance Objectives:  Upon completion of this course you should be able to:

    • Gain insight into thought behavior patterns.
    • Maintain effectiveness in more intense situations.
    • Identify steps to successfully engage others in projects.
    • Demonstrate ability to better communicate your own perspective to others.
    • Demonstrate ability to rethink assumptions to better understand different perspectives.
    • Manage behaviors that impede influencing others positively.
    • Diagnose and intervene in a situation in the moment.

    Competencies covered in this course: Communication effectiveness, interpersonal influence, verbal communication

      Intended Audience: Public sector employees.

      Scheduled Class Location and Dates
      City Facility Date and Time Course Cost Cancel Date Instructor
      Olympia Enterprise Services, Department. of
      1500 Jefferson Street E
      Olympia, WA 98501
      • Apr 27 2017 8:00am-4:30pm
      $135.00 Mon, 04/10/2017 - 17:00 Marsha Fraser
      Olympia Enterprise Services, Department. of
      1500 Jefferson Street E
      Olympia, WA 98501
      • Jun 6 2017 8:00am-4:30pm
      $135.00 Thu, 05/18/2017 - 17:00 Marsha Fraser
      Olympia Enterprise Services, Department. of
      1500 Jefferson Street E
      Olympia, WA 98501
      • Jul 12 2017 8:00am-4:30pm
      $135.00 Sun, 06/25/2017 - 17:00 Marsha Fraser
      Olympia Enterprise Services, Department. of
      1500 Jefferson Street E
      Olympia, WA 98501
      • Jul 27 2017 8:00am-4:30pm
      $135.00 Mon, 07/10/2017 - 17:00 Sandra Cohen
      Olympia Enterprise Services, Department. of
      1500 Jefferson Street E
      Olympia, WA 98501
      • Aug 16 2017 8:00am-4:30pm
      $135.00 Sun, 07/30/2017 - 17:00 Sandra Cohen