Enterprise Services Engineering and Architectural Services is open and providing full level services for funded projects

Class / Schedule

Meetings & Facilitation

Mediation (2 Days)

Conflict is a normal part of everyday life; particularly work life where the players, operating environments, and circumstances are constantly changing.  This may mean stepping in and functioning as mediator when conflict can’t be resolved on a one-to-one basis.  When done properly, mediation can achieve fantastic results for those in conflict.  Characteristics of skillful mediation include: overcoming communication obstacles, equally addressing the needs of all parties, and assisting in identifying alternatives and mutually agreeable solutions that may not be obvious.
    Through discussion, structured exercises, and role plays, you will learn and apply mediation techniques for formal and informal conflict resolution.

      Performance Objectives: Upon completion of this course you should be able to:

      • Explain the nature of conflict and styles of resolving conflict.
      • Identify differences between mediation and negotiation and when to use either approach.
      • Help disputants differentiate between issues and positions.
      • Use meditation techniques like triple questioning, balance of power, etc.
      • Use mediation as part of everyday management/coaching.

      Competencies covered in this course: Communication Effectiveness; Tact & diplomacy

        Intended Audience: Public sector employees.

        Scheduled Class Location and Dates
        City Facility Date and Time Course Cost Cancel Date Instructor
        Olympia Enterprise Services, Department. of
        1500 Jefferson Street E
        Olympia, WA 98501
        • Oct 16 2017 8:00am-4:30pm
        • Oct 17 2017 8:00am-4:30pm
        $210.00 Wed, 09/27/2017 - 17:00 Jan Dwyer Bang