Class / Schedule

Risk Management

Interpersonal Conflict Management (2 Days)

01-03-E00T
Interpersonal conflict can be disruptive to your work setting. The causes of conflict can be many. Resource sharing, interdependent tasks, different goals, different perceptions and values, personality styles and poor communication can cause conflict. The key is in developing methods of identifying the causes of nonproductive differences and resolving the conflicts in a mutually satisfactory manner.

    Performance Objectives: Upon completion of this course you should be able to:

    • Recognize the major causes of conflict.
    • Understand how communication patterns, attitudes, and values contribute to conflict.
    • Apply communication techniques to reduce the negative effects of confrontation.
    • Identify alternative styles to deal with conflict effectively.
    • Apply effective conflict management to promote teamwork and group cohesiveness.
    • Apply management techniques to more effectively manage conflict.

    Competencies covered in this course: Tact & Diplomacy, Interpersonal Influence, Verbal Communication

      Intended Audience: Public sector employees

      Scheduled Class Location and Dates
      City Facility Date and Time Course Cost Cancel Date Instructor
      Olympia Enterprise Services, Department. of
      1500 Jefferson Street E
      Olympia, WA 98501
      • May 22 2017 8:00am-4:30pm
      • May 23 2017 8:00am-4:30pm
      $195.00 Wed, 05/03/2017 - 17:00 Marsha Fraser
      Olympia Enterprise Services, Department. of
      1500 Jefferson Street E
      Olympia, WA 98501
      • Jul 18 2017 8:00am-4:30pm
      • Jul 19 2017 8:00am-4:30pm
      $195.00 Thu, 06/29/2017 - 17:00 Betsy BeMiller