Most employees spend too much time in conflict situations. Most managers spend too much time putting out fires that could have been prevented with better planning and more deliberate actions. These events collide to create a constant strain for managers. This program gives you the tools to better manage yourself so you are less drained from these realities, it clarifies processes for handling conflicts head-on before they become too hot to handle, and it provides practice in communication skills for turning difficult situations into win-wins almost all the time.
Performance Objectives: Upon completion of this course you should be able to:
Competencies covered in this course: Performance Leadership, Communications Effectiveness, development and continual learning, Resolving Conflict.
Intended audience: Mid-level functional or technical managers who want to grow in leadership standing and in their ability to influence positive organizational outcomes. Also team leads and supervisors who want to learn about management for future roles.
Recommended Pre-requisites: Supervision Essentials Phase I & Mind of a Manager, Heart of a Leader