This course covers the concepts of Lean for government organizations. As a participant, you are provided an overview of Lean, facilitation skills, and the Grasp the situation-Plan-Do-Check-Adjust (gPDCA) problem solving methodology. Included are techniques used for continuous process improvement such as process definition, value stream mapping, data collection and display techniques, measurement techniques, root cause analysis, countermeasure generation and selection, as well as reporting tools. The interactive classroom experience emphasizes systems thinking, flexibility, teamwork, and communication skills. Each participant will conduct a project that is small in scope
after the 40 hours of classroom training.
Performance Objectives: Upon completion of this course you should be able to:
The Role of Facilitators
- Develop basic facilitation skills.
- Develop a basic understanding of Lean culture, methodology, principles and practices.
- Understand basic Grasp the situation-Plan-Do-Check-Adjust (gPDCA) methodology and the Lean tools and techniques used.
- Understand the State of Washington’s Lean Journey.
- Apply the Lean improvement methodology to a case study.
- Identify waste activities and understand why they should be eliminated.
- Have the ability to facilitate simple Lean improvement projects.
- Understand the roles in Lean organizations and for improvement projects through all phases.
- Understand the link between improvement projects and daily Lean practices.
- Apply Lean methods to real-world problems.
- Within approximately ten weeks of classroom instruction - demonstrate competency in using Lean thinking, tools and techniques on a small improvement project.
It is ideal for organizations to use neutral
facilitators to guide teams through the process of improving existing processes. Employees trained in Lean Facilitation learn the comprehensive elements of Lean and the Grasp the situation-Plan-Do-Check-Adjust (gPDCA) cycle in order to assist staff in improvement efforts. The amount of time dedicated to future Lean projects should be agreed upon prior to class by agency leadership and the participant. In a Lean culture, the project lead and team members own and are fully engaged in the Lean project as the process experts. The facilitator guides the team through the Lean improvement process and teaches them to use Lean tools to build the capability of the agency and a Lean problem-solving culture. The team is chartered by the sponsor to decide what to pilot and/or implement, rather than just making recommendations.
Past course participants have found it very helpful to take Problem Solving the Washington Way training prior to Lean Facilitation Training. Although not required as a pre-requisite it is strongly recommended that participants complete the four hour problem solving course prior to beginning Lean Facilitation Training. Registration for Problem Solving the Washington Way is available through the Learning Management System (LMS).