This 4 hour foundational course introduces all employees including line staff, supervisors, managers and executives to the 9-step problem solving methodology used in a LEAN workplace. This class covers problem identification and a practical scientific methodology for solving process problems with hands-on, skill building experience in the class.
Performance Objectives: Upon completion of this course you should be able to:
- Describe the 9-step problem solving methodology.
- Begin applying the 9-step problem solving methodology individually or in teams.
Intended Audience: State employees
This class is a pre-requisite for Coaching the Washington Way, a course for leaders.