Good customer service is vital for any business. The quality of customer service you provide plays a large role in your division and agency success. In this course you will learn the fundamental tools needed to provide quality customer service such as greeting customers with enthusiasm, giving them your undivided attention, and returning phone calls when people have left you a message. Explore ways to build better customer service systems and strategies that can enhance your division’s performance.
Performance Objectives: Upon completion of this course you should be able to:
- Develop a process on how to work with customers.
- Identify factors customers look when involved in a service interaction.
- Describe a customer service standard for both yourself and your work group.
- Discuss how to build a better customer service system and enhance your team.
Competencies covered in this class: Customer focus, relationship building
Intended Audience: Public sector employees.