Class / Schedule

Customer Service

Customer Service (1 Day)

01-03-E059
Good customer service is vital for any business. The quality of customer service you provide plays a large role in your division and agency success. In this course you will learn the fundamental tools needed to provide quality customer service such as greeting customers with enthusiasm, giving them your undivided attention, and returning phone calls when people have left you a message. Explore ways to build better customer service systems and strategies that can enhance your division’s performance.

    Performance Objectives: Upon completion of this course you should be able to:

      • Develop a process on how to work with customers.
      • Identify factors customers look when involved in a service interaction.
      • Describe a customer service standard for both yourself and your work group.
      • Discuss how to build a better customer service system and enhance your team.

      Competencies covered in this class: Customer focus, relationship building

        Intended Audience: Public sector employees.

        Scheduled Class Location and Dates
        City Facility Date and Time Course Cost Cancel Date Instructor
        Olympia Enterprise Services, Department. of
        1500 Jefferson Street E
        Olympia, WA 98501
        • May 11 2017 8:00am-4:30pm
        $135.00 Mon, 04/24/2017 - 17:00 Rick Lynch
        Lacey Enterprise Services, Department. of
        1500 Jefferson Street E
        Olympia, WA 98501
        • Jul 19 2017 8:00am-4:30pm
        $135.00 Sun, 07/02/2017 - 17:00 Rick Lynch