Class / Schedule

Written Communications

Writing Policies & Procedures (2 Days)

This course will give you the tools and formats needed to create crisp, clear, and readable policies and procedures. Easy-to-use policies and procedures are a critical component of an agency’s daily operation and functions. Clearly written policies and procedures bring consistency into the operation and help employees make appropriate decisions. They describe what, who, when, and how to carry out the strategic focus. You’ll learn how to Plain Talk your policies, procedures, and tasks into a readable, useable system of written direction.

    Performance Objectives: Upon completion of this course you should be able to:

    • Identify the function and purpose of policies, procedures, and task statements.
    • Write policies in 'headline' format.
    • Write procedures in 'playscript' format.
    • Write a task outline.
    • Adopt a workable numbering system.
    • Determine the priority level of each piece of direction.

    Competencies covered in this course: Written Communication

      Intended Audience: Employees who are responsible for writing policies and procedures.


      Scheduled Class Location and Dates
      City Facility Date and Time Course Cost Cancel Date Instructor
      Olympia Enterprise Services, Department. of
      1500 Jefferson Street E
      Olympia, WA 98501
      • Jun 12 2017 8:00am-4:30pm
      • Jun 13 2017 8:00am-4:30pm
      $195.00 Wed, 05/24/2017 - 17:00 Jordan Peabody