Class / Schedule

Customer Service

Customer Service: Maintaining a Positive Attitude (1 Day)

01-03-E077
How you choose to deal, react to, and treat customers is influenced by attitudes, judgments, biases, and assumptions. This course will teach you essential interpersonal communications skills that will assist you in dealing effectively with difficult customers and situations. You will learn the tools necessary to problem solve, understand and validate customer perceptions, manage conversations, and deal with challenging situations while still maintaining a positive attitude and offering good customer service.

    Performance Objectives: Upon completion of this course you should be able to:

    • Recognize you own biases and assumptions.
    • Demonstrate several ways to say “NO” while still maintaining positive interaction.
    • Demonstrate techniques that focus on the problem.

    Competencies covered in this course: Customer focus, relationship building

      Intended Audience: Public Sector employees.

      Scheduled Class Location and Dates
      City Facility Date and Time Course Cost Cancel Date Instructor
      Olympia Enterprise Services, Department. of
      1500 Jefferson Street E
      Olympia, WA 98501
      • Oct 20 2017 8:00am-4:30pm
      $135.00 Tue, 10/03/2017 - 17:00 Jane Renville Wood
      Olympia Enterprise Services, Department. of
      1500 Jefferson Street E
      Olympia, WA 98501
      • Dec 20 2017 8:00am-4:30pm
      $135.00 Sun, 12/03/2017 - 16:00 Rick Lynch