Our agency began the Enterprise Planning process in January 2013 as part of our effort to develop a Lean culture. We were inspired by Mass Ingenuity's model for agency fundamentals mapping. We adapted this and designed an approach that starts with program mapping and folds to the agency level.
Enterprise Planning is a Lean approach that:
- Sets long-term plans for daily work with clear, measurable targets first for the program and then for the agency.
- Links program activities to agency outcomes and helps employees see how their work contributes to agency goals.
- Encourages collaborative problem solving and managing with data.
The resulting strategy maps became the primary tool used in our daily huddles to help teams decide what to track for making business decisions. and then to work with The maps also helped leaders to identify what to report up for accountability and problem solving.
What is a Strategy Map?
Strategy maps are a single page illustration of the processes, process measures, outcomes, and outcome measures that must be monitored for the organizational unit to achieve its purpose. Strategy maps address two simple questions:
- What do we do?
- How do we know we're doing it well?
What's involved in Enterprise Planning?
- Build Program Strategy Maps: Managers and teams were introduced to program strategy maps. Enterprise Services' Process Improvement Consultants facilitated teams to create and begin to use their maps. 62 programs created strategy maps in just two months – one for each program area in the agency.
- Build Agency Strategy Map: The management team refreshed the five-year strategic goals and created an agency strategy map using information from program strategy maps.
- Leadership Development is an important part of Enterprise Planning. Leaders and managers focus on creating a safe, respectful, supportive workplace. Instead of telling employees how to solve problems, leaders shift to mentoring, teaching and coaching employees to solve problems.
- Communication means not only getting consistent, relevant, timely information to employees, customers and partners. It also means listening and getting feedback from them. During Enterprise Planning, we tested new ways to communicate. Every employee had many opportunities to ask questions and provide feedback.
Our Planning Approach
We used a "bottom up" approach to enterprise planning. We started by building program strategy maps, which served as the foundation for the later development of the agency map.