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Information Technology Services Management (ITSM) Software as a Service (SaaS)

  • The contracts listed below are for the purchase or licensing of ITSM Software and related professional services.
  • All of the solutions available are for Software as a Service, (SaaS)-based solutions.
  • These are not master contracts for an on-premises ITSM solution.

Several of the contractors listed below are resellers. In addition to the master contract terms and conditions, these agreements also contain additional SaaS terms for the service provider. Purchasers should review both documents prior to engaging a contractor.

Carahsoft - Now Available via Cloud Contract # 05116

  • Salesforce enterprise cloud computing is dedicated to helping government agencies transform into connected organizations through social and mobile technologies.
  • Salesforce Engagement Center Solution integrates the call center, websites, and mobile apps over a single, social-ready platform.
  • Salesforce solutions may be used for a multitude of government functions including case management, grants management, constituent communications, 311, call/contact center management, licensing, permitting and inspections, outreach programs, learning management, volunteer management, project/program management, and even donor management.

View pricing, ordering and more contract information.

CompuCom/Service Now - Contract # 08113:

  • Improve response rates by moving to a modern service-management platform accessible to users from anywhere on any device.
  • Simplify the transition and reduce upfront capital expenditures by moving to a cloud-based solution.
  • Increase task automation and reduce the number of resources needed to support the system.
  • Implement best practices in days, rather than weeks or months.

View pricing, ordering and more contract information.

EasyVista - Contract # 04513:

  • EasyVista is purpose-built as a mobile-first experience.
  • Enable employees and other end users to resolve problems, get information and request services, anytime via any device.
  • Automatically take action and resolve issues, without human interaction.
  • Manage authorized cloud services within a single service catalog, based upon your organizations policies and procedures.

View pricing, ordering and more contract information.


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