Courses
Customer Experience & Human Centered Design
Foundations of Human-Centered Design and Customer Experience
This course introduces the core concepts behind Human-Centered Design (HCD) and Customer Experience (CX) and how they are applied in real organizations. You will learn what CX is, why usability matters, and how HCD practices improve outcomes across products and services. You’ll gain a foundation for understanding customers, collaborating across roles, and making experience-focused decisions.
Performance Objectives: After completing this class, you should be able to:
- Define customer experience and human-centered design and explain their value.
- Identify what makes interactions usable and effective.
- Describe common CX roles and responsibilities.
- Explain how collaboration and iteration improve experience outcomes.
- Design solutions that scale and work consistently within broader systems and processes.
Intended Audience: Anyone seeking to improve usability, accessibility, efficiency, and overall experiences for both internal and external customers.
Sales Tax Notice: Effective October 1, 2025
In accordance with Washington State law (ESSB 5814), sales tax will be applied to all training services. In addition to the course cost, sales tax will be calculated based on your agency's location and added to your final invoice after the class is completed.