Courses
Customer Experience & Human Centered Design
Customer Experience Research-Based Solutioning
This course focuses on turning customer research into practical, well-informed solutions. This course helps teams interpret findings, explore ideas, and make experience improvements while balancing constraints and trade-offs. You will gain tools for collaborative solutioning grounded in evidence.
Performance Objectives: After completing this class, you should be able to:
- Interpret customer research and identify impacted areas.
- Apply solutioning methods and customer experiences (CX) best practices to generate ideas.
- Collaborate across roles to break and refine ideas.
- Negotiate trade-offs and competing priorities.
- Recognize when additional customer data is needed.
- Track CX issues and opportunities as ongoing work.
Prerequisites: You should complete Foundations of Human-Centered Design and Customer Experience or have the same level of knowledge about HCD and CX principles, before enrolling in this course.
Intended Audience: Anyone seeking to improve usability, accessibility, efficiency, and overall experiences for both internal and external customers.
Sales Tax Notice: Effective October 1, 2025
In accordance with Washington State law (ESSB 5814), sales tax will be applied to all training services. In addition to the course cost, sales tax will be calculated based on your agency's location and added to your final invoice after the class is completed.