This course teaches you how to use prototyping and usability testing to support human-centered design (HCD). You will explore how different prototypes and testing methods help teams learn quickly, reduce risk, and improve experiences before launch. The course covers both digital and non-digital contexts.

Performance Objectives: After completing this class, you should be able to:

• Explain how prototyping and usability testing support HCD.
• Select appropriate prototype types and levels of fidelity.
• Create prototypes representing key experience elements.
• Conduct observational, task-based usability testing.
• Choose usability metrics aligned with learning goals.
• Apply testing insights to designs and design systems.

Prerequisites: You should complete Foundations of Human-Centered Design and Customer Experience or have the same level of knowledge about HCD and CX principles, before enrolling in this course.

Intended Audience: Anyone seeking to improve usability, accessibility, efficiency, and overall experiences for both internal and external customers.

Sales Tax Notice: Effective October 1, 2025
In accordance with Washington State law (ESSB 5814), sales tax will be applied to all training services. In addition to the course cost, sales tax will be calculated based on your agency's location and added to your final invoice after the class is completed.