Being able to deliver objective feedback with clarity, consistency and respect is a critical leadership skill. Being able to receive feedback without defensiveness is equally important. This course will help you find ways to offer positive feedback and ways to work through problems successfully.
Performance Objectives:Upon completion of this course you should be able to:
- Identify opportunities for you to provide constructive feedback in the work environment.
- See “negative” or corrective feedback in a new (and positive) light.
- Strategies to facilitate problem solving.
- Develop techniques for giving and receiving feedback that minimizes defensiveness.
Competencies:Communication, performance management, team building
Intended Audience:Public sector managers, supervisors and lead workers.