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Class / Schedule


Information Technology

Design Thinking (1 Day) - Virtual or In-person


Design thinking is an innovative design philosophy and method for creating better products, services, and experiences. It is highly participatory with a focus on collaboration, listening, empathy for users, and experimentation. Design thinking is applicable across fields and in both digital and non-digital environments.

Objectives:This class is intended for anyone seeking innovative, collaborative approaches to solving complex problems.

At the end of this one-day course covering the fundamentals of design thinking, you will understand:

  • The design thinking method and how it can be used to solving complex problems and lead to innovative solutions.
  • Techniques for quickly creating a team dynamic and climate that encourages risk taking, respect for multi-disciplinary perspectives and radical collaboration.
  • Explore and practice research techniques to understand customer motivations, needs, pain points and to build empathy.
  • How to turn customer insights into design prompts and how to utilize various design ideation techniques to refine design concepts, including storytelling, journey mapping, affinity diagraming, storyboarding, and prototyping.
  • Techniques for rapid prototyping and guerilla usability testing to iteratively improve the user experience of your product or service.
  • How to overcome common barriers for implementing design thinking at your organization to drive innovation.

Approach:In addition to formal instruction, you’ll be engaged in practical activities and learn through Relevant examples

  • Hands-on exercises
  • Physical prototyping
  • Group discussion
  • Specific guidelines and techniques
  • Time for your questions
  • Fun!

Workshop information:We offer workshops at our offices in Olympia and Seattle or can deliver training on-site at your location. Each attendee will receive a course binder including slides, exercises, suggested readings and resources.

Need a Reasonable Accommodation to attend this class? Please view the Reasonable Accommodation page.

How to Register for a Class

  • Sorry, there are no classes currently available for this course.
    Contact the DES Training Center for training options.