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Class / Schedule

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Customer Service

Customer Service (1 Day) - Virtual or In-person

01-03-E059

Good customer service is vital for any business. The quality of the customer service participants provide plays a large role in their division and agency success. In this course participants will learn the fundamental tools needed to provide quality customer service such as greeting customers with enthusiasm; using positive words, tone, and body language; giving them their undivided attention; and returning phone calls when people have left them a message. Explore ways to build better customer service systems and strategies that can enhance their division’s performance.



Performance Objectives:
Upon completion of this course participants should be able to:
• Develop a process on how to work with customers.
• Identify factors customers look for when involved in a service interaction.
• Describe a customer service standard for both themselves and their work group.
• Discuss how to build a better customer service system and enhance their team.



Intended Audience:
Public Sector Employees



COST
$135.00

Scheduled Class Location and Dates
City / Facility Date and Time Course Cost Cancel Date Instructor
1 Virtual

Virtual Training
Online
,
  • Jul 7 2020 8:00am-4:30pm
$135.00 Thu, 06/18/2020 - 17:00 Rick Lynch
2 Olympia

Enterprise Services, Department. of
1500 Jefferson Street E
Olympia, WA 98501
  • Sep 28 2020 8:00am-4:30pm
$135.00 Wed, 09/09/2020 - 17:00 Rick Lynch
3 Olympia

Enterprise Services, Department. of
1500 Jefferson Street E
Olympia, WA 98501
  • Nov 10 2020 8:00am-4:30pm
$135.00 Thu, 10/22/2020 - 17:00 Rick Lynch