Class / Schedule


Customer Service

Customer Service (1 Day)


Good customer service is vital for any business. The quality of the customer service participants provide plays a large role in their division and agency success. In this course participants will learn the fundamental tools needed to provide quality customer service such as greeting customers with enthusiasm; using positive words, tone, and body language; giving them their undivided attention; and returning phone calls when people have left them a message. Explore ways to build better customer service systems and strategies that can enhance their division’s performance.

Performance Objectives:
Upon completion of this course participants should be able to:
• Develop a process on how to work with customers.
• Identify factors customers look for when involved in a service interaction.
• Describe a customer service standard for both themselves and their work group.
• Discuss how to build a better customer service system and enhance their team.

Intended Audience:
Public Sector Employees


Scheduled Class Location and Dates
City Facility Date and Time Course Cost Cancel Date Instructor
Olympia Enterprise Services, Department. of
1500 Jefferson Street E
Olympia, WA 98501
  • May 7 2019 8:00am-4:30pm
$135.00 Thu, 04/18/2019 - 17:00 Rick Lynch