For the latest information, resources, and guidelines related to COVID-19, please visit the

For DES operating procedures, visit the DES COVID-19 Information page.

Class / Schedule


Meetings & Facilitation

Facilitator Skills Training (3 Days)

This course will provide you with the skills needed to successfully facilitate a meeting.  You will develop and practice facilitator skills and strategies necessary to plan and conduct successful meetings.  Techniques learned can be applied to a wide range of meetings – such as those focused on developing goals and mission statements, problem solving, decision making, or action planning.

      Performance Objectives: Upon completion of this course you should be able to:

      • Describe the role and use of a neutral facilitator, where appropriate, versus an internal manager/supervisor.
      • Apply basic meeting maintenance skills in planning and conducting meetings (agenda, objective setting, giving and receiving feedback, etc.).
      • Demonstrate the skills and tools necessary for a neutral facilitator to assist a group in accomplishing desired meeting objectives, problem solving, decision making, or action planning.
      • Apply concepts of group behavior in dealing with positive and negative behaviors at meetings.
      • Diagnose and resolve basic organizational conflicts that may arise during a meeting.
      • Analyze their own strength and weakness as a facilitator and develop an action plan for improvement.

      Competencies covered in this course: Facilitation

        Intended Audience: Public sector employees.

        Scheduled Class Location and Dates
        City / Facility Date and Time Course Cost Cancel Date Instructor
        1 Olympia

        Enterprise Services, Department. of
        1500 Jefferson Street E
        Olympia, WA 98501
        • Nov 17 2020 8:00am-4:30pm
        • Nov 18 2020 8:00am-4:30pm
        • Nov 19 2020 8:00am-4:30pm
        $285.00 Thu, 10/29/2020 - 17:00 Tena Crosby