This course will provide you with the skills needed to successfully facilitate a meeting. You will develop and practice facilitator skills and strategies necessary to plan and conduct successful meetings. Techniques learned can be applied to a wide range of meetings – such as those focused on developing goals and mission statements, problem solving, decision making, or action planning.
Performance Objectives: Upon completion of this course you should be able to:
- Describe the role and use of a neutral facilitator, where appropriate, versus an internal manager/supervisor.
- Apply basic meeting maintenance skills in planning and conducting meetings (agenda, objective setting, giving and receiving feedback, etc.).
- Demonstrate the skills and tools necessary for a neutral facilitator to assist a group in accomplishing desired meeting objectives, problem solving, decision making, or action planning.
- Apply concepts of group behavior in dealing with positive and negative behaviors at meetings.
- Diagnose and resolve basic organizational conflicts that may arise during a meeting.
- Analyze their own strength and weakness as a facilitator and develop an action plan for improvement.
Competencies covered in this course: Facilitation
Intended Audience: Public sector employees.