Courses
Personal & Professional Development
Crucial Learning Crucial Conversations for Accountability Online (eLearning)
Crucial Conversations for Accountability Online is an eLearning course.
Performance Objectives: Upon completion of this course, you should be able to:
- Manage emotions before and during accountability conversations.
- Prepare and plan for the conversation.
- Express gaps in observed-outcomes versus expected-outcomes.
- Create and maintain safety throughout conversations.
- Explore, with others, underlying causes in ability and motivation.
- Generate ideas and action steps jointly with others to address specific causes.
Competencies covered in this class: Communication effectiveness
Intended Audience: Public sector employees in lead positions.
Register for these classes now with the Washington State Learning Center.
Contact Rachael Stich with questions at Rachael.Stich@des.wa.gov