Leading Others meets the supervisory and management training requirements outlined in Washington Administrative Code (WAC) 357-34-055 through 357-34-090. As outlined by WAC 357-34-065, it covers:
- The role and legal responsibilities of a supervisor/manager.
- Performance management, including employee performance evaluation, development, counseling or coaching, and discipline.
- Compensation practices.
- Recruitment and selection processes and practices.
- Labor relations practices and processes.
Leading Others supports the needs of early career supervisors and managers. It provides a foundation of technical and soft supervisory skills.
The training is a combination of eleven eLearning and six instructor-led modules. It includes the following:
- Leading Others Part 1
- WA State Preventing Workplace Violence for Supervisors (30 min)
- WA State Reasonable Accommodations for Supervisors (30 min)
- WA State The Hiring Process: Module I- Recruitment (25 min)
- WA State The Hiring Process: Module II- Interviewing (40 min)
- WA State Family Medical Leave Act for Supervisors (20 min)
- WA State Civil Service Rules & Labor Relations (20 min)
- WA State Pay, Leave & Time (20 min)
- WA State Resolving Performance Issues (20 min)
- WA State Performance Plans & Reviews (25 min)
- WA State Unlawful Employment Discrimination (20 min)
- WA State Paid Family and Medical Leave (30 min)
- Leading Others Part 2:
- Six three-hour instructor-led modules facilitated via Zoom (18 hours)
Agency training managers may request accommodations from the Learning Center helpdesk at DESITSupport4U@des.wa.gov.
- Self-Awareness and Values - This module will emphasize the value of feedback as a self-awareness tool and provide practical methods for soliciting and applying it. Learners will identify and articulate their core values to enhance authenticity and self-understanding. They will learn strategies for aligning personal values with organizational ones, thus fostering a harmonious work environment and boosting productivity.
- Trust, Change, and Transition - Learners will delve into the critical role trust plays within professional relationships and team performance. They'll learn to identify behaviors that can either foster or erode trust. We will then consider tools and strategies to maneuver through periods of change smoothly, ensuring transitions are less disruptive and more beneficial to the team and the organization.
- Communication and Conflict - Effective communication enables trust within teams. In this module we will introduce the 3Cs model - Context, Content, and Completion – which will equip learners to engage in meaningful discussions with clarity and purpose. Understanding the physiological 'amygdala hijack' will help them in navigating tense scenarios with composure, promoting psychological safety and supporting a collaborative environment.
- Coaching and Giving Feedback - This module cultivates the essential mindset and attributes of effective coaching, centered around growth and an open-minded perspective. Learners will practice coaching using the 3Cs model – Context, Content, and Completion. Through enhancing their coaching and feedback skills, learners will be able to encourage growth and achieve transformative results on their teams.
- Performance Management - In this module, learners will explore the critical role of performance management. They will learn practical tools to effectively set expectations with direct reports, ensuring they are measurable and attainable. Learners will be guided through the application of the seven tests of just cause discipline and be able to navigate relevant Collective Bargaining Agreements and Civil Service Rules.
- Employee Support - This module immerses learners in the critical aspects of workplace mental health and well-being, including laws and policies that support employees. Learners will acquire effective methods to navigate workplace complaints and foster an environment free from discrimination, ensuring that every employee receives just and fair treatment. Through interactive scenarios and facilitated discussions, the module aligns theoretical knowledge with real-world application, empowering professionals to effectively champion workplace mental health.
Each agency has their own requirements and expectations around requesting training. Learners should begin by speaking to their direct supervisor. Once they have received approval, they will begin by completing Leading Others Part 1. Once they have completed part 1, they can register for Leading Others Part 2.
State employees should direct questions about this training or other required training to their supervisor or agency training manager. Training managers with questions should contact the leadership development team.