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Issue: When I go to the member portal I get a login screen instead of being automatically signed in.
How to troubleshoot
Issue: I keep being prompted to enter my username and password when using Single Sign On (SSO).
How to troubleshoot
Before attempting to troubleshoot issues on the mobile app, first make sure you're able to log into WA Agency Alerts on a computer. If you cannot log in on a computer, contact your IT help desk.
Issue: I downloaded the Everbridge mobile app, but I can't log in.
How to troubleshoot
To log in to the mobile app, click Single Sign On (SSO). If you clicked Register, you won't be able to log in. If you are having problems with SSO, see the troubleshooting tips above or contact your IT help desk.
Issue: When I try to log in, I either get an Invalid Account message or keep getting prompted to enter my username and password.
How to troubleshoot
Issue: I logged into the app but now when I open it up it looks different.
How to troubleshoot
This is an expected behavior. There are limited functions, primarily centered on maintaining your contact data.
Issue: I can't edit my name, work phone, or email.
How to troubleshoot
This information comes directly from Active Directory, and you can't update it in your WA Agency Alerts account. If you need to update this information, contact your IT help desk. Information from Active Directory is updated daily in WA Agency Alerts. You may also need to contact your agency HR department to ensure your official duty station and other information are updated in HRMS.
Issue: I can't find where to update my information in the app.
How to troubleshoot
View our instructions for setting up the mobile app on your device.