Fleet roadside assistance is available for all Washington state “M” plate vehicles. M plate vehicles are state-owned and have a license plate with the letters “XMT” on the left side.

If you need fleet roadside assistance during normal business hours

If you need roadside assistance during our normal business hours, 7:30 a.m. – 4:30 p.m., please contact our fleet maintenance office. 

• Call DES fleet roadside assistance: 800-542-6840

If you need fleet roadside assistance after normal business hours

If you’re in need of assistance outside our normal business hours, 7:30 a.m. – 4:30 p.m., please call our vendor, WEX, for roadside assistance. WEX is available 24 hours.

Provide the following information:

1. WEX card number and expiration date
2. Your personal fuel pin number
3. Vehicle year, make, model, and license plate
4. Exact location of the vehicle (street address, cross street, etc.)
5. Phone number you are calling from

• Call WEX roadside assistance: 866-329-3471 

If DES fleet roadside assistance can’t get the vehicle running

If fleet roadside assistance is unable to get the vehicle running, you can tow the vehicle to:

Tow location within Thurston County

DES Fleet Operations
1312 Fones Road
Olympia, WA 98501

Contact DES Fleet Operations as soon as possible at 800-542-6840. Leave a message if it’s after normal business hours.

Tow location outside Thurston County after hours

If Fleet Rescue is unable to get the vehicle running, tow the vehicle to:

1. If the vehicle has a tire issue, have it towed to a Firestone or Goodyear location. If you have a mechanical issue, please tow it to the nearest dealership of the manufacturer—a Ford, Chevrolet, or Toyota dealership, for example.
2. Contact DES Fleet Operations for guidance at 800-542-6840. Leave a message if it’s after normal business hours.

In either case, be sure to contact DES Fleet Operations the next business day or as soon as possible for more instructions.