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Home » Services » Contracting & Purchasing » WEBS for Government and Non-Profits

WEBS for Government and Non-Profits

Contact Information

​WEBS Customer Service

Please note that this guide is for government agencies and non-profit organizations that are cooperative members. If you are a vendor, please visit Doing business with the state or Log into WEBS (for vendors).

Using WEBS

Helpful hints and frequently asked questions

System Enhancements

Password Problems

There are two types of errors that are displayed after a failed login:

  1. Invalid Account/Login Failed
  2. Specified User Account Invalid

Invalid Account/Login Failed

This error message means that the email address entered is not the one assigned to the account or that the password is incorrect.

In nearly all cases, the password is the problem. Usually, this is because a vendor has forgotten their password and clicked on the "Forgot My Password?" link on the vendor login screen.

Clicking on this link creates a temporary password that is sent to the email address of the vendor.

The temporary password is exactly 8 characters long. Copy and paste the 8 digit temporary password into the password field - being careful to not to inadvertently add an extra space.

Once you are logged in you will get the following message: "your password has expired and must be changed before proceeding." This is normal. The temporary password is only meant to get you into WEBS once.

After that, you must create your own password. Your password must be at least 8 characters long and consist of a mix of uppercase and lowercase letters, numbers and special characters. An example of a valid password is: Yellow#5.

Sometimes, a “spam” software filter on the vendor’s computer or server will block the delivery of the temporary password email. This issue is covered in the spam filter section of this document.

If you are still unable to login, do not use the “Forgot My Password?” link again. Instead, contact us for help at 360-902-7400 or WEBSCustomerService@des.wa.gov.

Specified User Account Invalid

This error message means that you are attempting to login on the vendor site instead of the government site.

The proper login sites are:

Spam Filters

Sometimes, WEBS users are unaware that a spam software filter is loaded on their computer or computer network, and that it is blocking important messages sent by our system (a temporary password, bidding opportunity or award notification).

To ensure that you receive all WEBS messages, we encourage you to contact your Internet service provider (ISP), or on-site IT group if applicable, asking them to setup the filter so that all emails from WEBSCustomerService@des.wa.gov are unblocked.

How do I post a bid amendment/bid extension?

To post an amendment to an existing bid, follow these steps:

  1. Login to WEBS at https://fortress.wa.gov/ga/webscust/
  2. Click Manage Bids
  3. Use the drop-down box to select your Posted bids
  4. Go into the bid in question by clicking the bid title
  5. Scroll down in the bid to Step 4 to the Bid Amendment Name section
  6. Here you can Browse for your bid amendment document on your computer and then Upload Bid Amendment.

If you are uploading a bid amendment for the purpose of EXTENDING THE CLOSING DATE, then there are a couple of other steps you must follow to make sure that everything works correctly.

  1. Login to WEBS at https://fortress.wa.gov/ga/webscust/
  2. Click Manage Bids
  3. Use the drop-down box to select your Posted bids
  4. Go into the bid in question by clicking the bid title
  5. Go to the Inactive Date in Step 1

    Change this date to the new bid closing date

  6. Scroll down in the bid to Step 4 to the Bid Amendment Name section
  7. Here you can Browse for your bid amendment document on your computer and then Upload Bid Amendment.
  8. Now, you MUST CLICK “SAVE” on the bottom of the screen.

If a bid has already closed, then you are not permitted to extend the date. Once a bid is closed – it is closed! If you need to repost, please create a new solicitation.

For more information about WEBS please contact WEBSCustomerService@des.wa.gov or (360) 902-7400.