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Online Learning Resources for Workforce Development


Engaging and Strengthening the Workforce during COVID-19

Workforce development opportunities are critical to a productive and engaged workforce. With the many challenges posed by the COVID-19 outbreak, DES Workforce Support & Development wants to provide learning opportunities to employees directly related to their work, productivity, and engagement in a way that meets remote work expectations.

WSD has established the following selection of learning pathways and learning opportunities for remote learning to help employees and supervisors know the best and most appropriate training options that align with your learning and performance goals. Reminder to Learners: Please check with your supervisor regarding your organization's policy/practice for online training and learning approval as well as the purchase of resources. Your supervisor can be a great resource for helping you choose the best courses or areas of focus for your job and development. Let's keep learning and growing together!

These remote learning resources will be updated every Monday. View previous learning pathway resources. If you have questions or comments about remote learning resources please send a message to Thank you.

Learning Pathways and Opportunities


Comprehensive, step-by-step instruction on how to effectively understand, use, and master tasks such as how to use computer apps (e.g. Microsoft Word, Excel, PowerPoint, OneNote, etc.) as well as manual skills (e.g. how to use a fire extinguisher, lift a box, etc.).

Customer Service

Taking care of customer needs by providing professional, helpful, high-quality service and assistance before, during, and after customer requirements are met.

Workplace Culture and Diversity, Equity, and Inclusion (DEI)

Enterprise DEI foundational training will soon be launched for all state employees. The DEI competencies and definitions are already being used to support workforce and workplace success. This training pathway provides more foundational DEI learning and growth opportunities that are a part of successful workplace culture where inclusion and belonging are centered. These learning resources support the importance and value of DEI in all state work.


General Leadership

General leadership development expands the capacity of individuals to perform in supervisory and influencer roles within teams and organizations.


Self-leadership is the practice of intentionally influencing your thinking, feeling and actions towards your objectives.

Leadership During Crisis

These resources show how leaders can effectively support and influence others and teams to navigate and mitigate times of crisis.

Human Resources Training

These are resources and information to support the learning and development of human resource professionals.

Workforce Support During Extraordinary Times

These are resources offered through the Employee Assistance Program (EAP). This pathway is focused on resources to provide support in navigating the impacts of COVID-19 in our lives and connected to our roles as state employees.