The most successful managers are self-aware and know how to adapt to their audience. They communicate clearly and with appropriate candor. They coach and mentor to develop the people around them so that everyone can deliver great results. This is an overview course of the SPSCC leadership development certificate, clarifying the full scope of what it means to be a manager and a leader. It shows you your strengths and sets you on a clear path to overcome their challenges. You will leave the program with an action plan to implement what they’ve learned.

Performance Objectives: Upon completion of this course, you should be able to:

• Define and understand the difference between leadership and management and the necessities of each.
• Maximize time by implementing tools and templates for repetitive management tasks.
• Understand the primary competencies required for leadership success.
• Identify your personality style and how it relates to your workplace or team.
• Recognize personal differences that can cause frustration and create power struggles.
• Discuss the benefits of improved communication quality between individuals and groups.
• Understand your role as an effective conveyor of mission-critical information.
• Improve your ability to get others efficiently doing the right work, with the right intentions for the organization, its customers, and employees.
• Create strategies to manage your challenges.
• Confidently express yourself in groups.

Intended audience: Mid-level managers, team leads, and supervisors who want to improve their ability to influence positive organizational outcomes.