Are you putting off important conversations with co-workers because you don’t feel like there is an atmosphere of trust in your organization? This course will teach you how to create the right space for conversations that build trust and improved effectiveness in the workplace. This is crucial for teams that want to align their goals and bring out the best in each member. These skills are essential for supervisors and managers that need to have safe and supportive conversations that lead to a more productive and healthier workplace.

This course focuses on building a team culture that is supportive, aware, and connected as well as developing roads to effective communication. Learn how to promote compassionate, inclusive, and respectful interactions by exploring the connections between biology and psychology when conversations go well and when they go poorly. Build critical conversations skills to encourage understanding and growth within your team and yourself. Types of conversations will be explored including the purpose of each and how they impact trust and safety.

Performance Objectives: Upon completion of this course, you should be able to:

• Approach difficult conversations in the workplace with an open mind and clear set of principles.
• View situations from other perspectives.
• Share your own perspective in a safe and effective way.
• Collaboratively align the goals of the team.
• Design agreements that build commitment and action.
• Create safe conversations that bring the team to common understanding.

Competencies Covered: Psychological safety, team building, supervision, leadership, emotional intelligence, social intelligence

Intended Audience: This course is for anyone who works in a team environment but can be particularly helpful for supervisors and managers.