Conflict De-escalation: How to Respond when Emotions Run High

Course Code: 2264

Stressful situations escalate rapidly when not addressed with care. This 4-hour training explores tools to prevent escalation and promote collaborative conflict resolution under pressure. It teaches you how to help colleagues manage anger, grief, and confusion and how to move toward resolution in the face of strong emotions. You will gain practical skills in emotional regulation and effective communication in high stress situations and learn to deal with difficult behaviors while having fun in our community building exercises.

The Dispute Resolution Center of Thurston County has provided facilitation, communication, and conflict-resolution training for over 30 years. Our vision helps create a thriving and peaceful community where individuals actively use effective and respectful communication skills to live, work, and play together.

Performance Objectives: Upon completion of this course, you should be able to:

  • Identify the underlying values that strong emotions signal.
  • Use communication skills to manage strong emotions in a dialogue.
  • Explain the theory of conflict and how culture impacts our experiences.
  • Practice self-management strategies during conflict.

Intended Audience: All audiences.