During this training, you will learn the value and importance of active listening. You will learn to identify and address both internal and external distractions that hinder effective communication. Additionally, you’ll discover the significance of listening to understand and avoiding the urge to provide immediate solutions or pass judgment. Through practical exercises based on personal experiences, you will enhance your listening skills and develop a deeper level of empathy.

Performance Objectives: Upon completion of this course, you should be able to:

• Listen completely.
• Identify your personal obstacles and recognize when they are impacting your ability to fully listen to others.
• Minimize external and internal distractions.
• Use a positive mindset for every interaction.

Intended Audience: All audiences.