Workplace civility is defined as mutual respect, consideration, and politeness in the workplace. It creates a pleasant work environment, increases productivity, leads to good customer service, and reduces stress and the likelihood of violence. Workplace civility does not mean you must agree with everyone all the time, nor does it mean you have to be friends with everyone at work. This training teaches you how to disagree respectfully, maintain professional boundaries, and monitor your emotions so that you can contribute to a positive, civil work environment. You will also learn why bullying sometimes occurs in the workplace and gain the skills to address it and prevent it in the future.

Performance Objectives: Upon completion of this course, you should be able to:

• Be a positive influence at work.
• Identify workplace challenges and work through them appropriately.
• Monitor your emotions and potential reactions.
• Avoid reacting and saying things you may later regret.
• Not take things personally at work.
• Know what to do if you are bullied.
• Avoid bullying others.

Intended Audience: All audiences.