Workplace civility can be defined as mutual respect, consideration, and politeness in the workplace. It’s about communication and how we treat others.

Civility in the workplace has several benefits:

• It makes for a more pleasant work environment
• It can increase productivity
• It can lead to better customer service
• It can reduce stress
• It can decrease the likelihood of workplace violence

Workplace civility does not mean that we must agree with each other all the time. It’s okay to disagree, as long as we do so respectfully. Workplace civility also does not mean that we have to be friends with everyone at work. We can still maintain our professional boundaries and be civil to those we work with.

In this training, you’ll discover how to identify workplace challenges sooner and develop skills to work through them. You’ll become more self-aware, be able to tell when things are “piling” up and know what you can do to make things easier.

You’ll also identify, understand and be able to respond rather than react. You’ll discover the power of self-monitoring and how this improves your thoughts, feelings are responses. You’ll receive a deeper understanding of emotions and their role in going beyond just being civil, as well.

We’ll also look at bullying as well. You’ll discover what it really is and why people do it at times. You’ll learn how to not take things so personally, and how to respond rather than react. You’ll also learn effective solutions and remedies and become more aware of how things may be taken and perceived.  

Performance Objectives: Upon completion, participants should be able to:

• Be more of a positive influence at work
• Self-monitor their emotions and potential reactions
• Avoid reacting and saying things they may later regret
• Not take things so personally at work
• Know what to do if they are bullied and how to keep from doing it themselves 

Competencies: Continued learning, improved performance, interpersonal skills, personal skill development, personal and professional development, morale improvement.

Intended Audience: Public sector employees