This course teaches you effective conflict resolution methods. You will learn the basis of conflict, the types of conflict, and how to appropriately work through conflict situations.

Performance Objectives: Upon completion of this course, you should be able to:

• Understand the components of effective conflict resolution.
• Identify critical competencies embedded in effective conflict resolution and their connection to personal and professional development.
• Develop a strategy to improve your conflict resolution skills.
• Immediately implement the tools learned in this course to proactively address conflict personally and professionally.

Intended Audience: All audiences.

Sales Tax Notice: Effective October 1, 2025 
In accordance with Washington State law (ESSB 5814), sales tax will be applied to all training services. In addition to the course cost, sales tax will be calculated based on your agency's location and added to your final invoice after the class is completed.