Personal & Professional Development

Conflict, Compromise, & Cordial Co-workers

Course Code: 2336
This course is designed to teach methods for effective conflict resolution. The students will understand the basis of conflict, the types of conflict, and how to appropriately work through situations involving conflict.

 Performance Objectives: Upon completion of this course, you should be able to:

  • Understand the components of effective conflict resolution
  • Identify critical competencies embedded in effective conflict resolution, and their connection to personal and professional development
  • Develop a strategy to improve your conflict resolution skills
  • Immediately implement the tools to increase your ability to proactively address conflict personally and professionally

  • Competencies Covered: Conflict resolution, Emotional intelligence, Communication

    Intended Audience: Public Sector Employees, Leaders, and Managers