This course teaches you methods for effective problem solving and decision making. You will gain an understanding of conflict, its various types, and how to handle conflict situations appropriately.

Performance Objectives: Upon completion of this course, you should be able to:

• Demonstrate an understanding of the components of effective decision-making and problem-solving abilities.
• Identify the questions that develop effective decision-making processes and problem-solving abilities.
• Develop a strategy to improve your problem-solving and decision-making abilities.

Intended Audience: Leaders, managers, and supervisors.

Sales Tax Notice: Effective October 1, 2025 
In accordance with Washington State law (ESSB 5814), sales tax will be applied to all training services. In addition to the course cost, sales tax will be calculated based on your agency's location and added to your final invoice after the class is completed.