Courses
Leadership
Emotional Intelligence at Work
Your emotions can drive your passion and performance, but they can also get in the way of supporting and listening to others and can stop you from being a trusted leader. Knowing how to recognize your own emotions is the first step in learning to deal with other’s emotions.
Emotions don’t just come into play, they are present and impactful all day, every day when you are dealing with people. Emotional Intelligence is the ability to recognize and deal with emotions as a source of information rather than letting them direct your thoughts and actions. If you interact with people, this course is essential for you.
This course provides learners with a foundation in emotional intelligence (EI), leading to an understanding of how it affects relationships at all levels, and how to develop and apply emotional intelligence skills to your work and home life.
Performance Objectives: Upon completion of this course, you should be able to:
Understand the fundamental principles of emotional intelligence
Practice increased self-awareness and self-regulation competencies
Bring the power of emotional intelligence into leading, coaching, collaboration, and positive influence
Apply emotional intelligence to address your workplace challenges
Set clear action plans for ongoing emotional intelligence engagement
Competencies Covered:
Day 1: Self-Management
Understand what is meant by emotional intelligence and how it impacts people’s actions and relationships, most notable at work
Develop a deeper understanding of emotions and the role they play in our lives
Apply tools to regulate your own emotions and motivation levels
Developing a non-anxious leadership presence
Develop a personal practice plan to grow emotional mastery and resilience
Day 2: Applying Emotional Intelligence at Work
Strategically recognize and manage the moods of groups and teams
Addressing toxic behaviors in the workplace
Integrating the key emotional intelligence skills into your existing performance assessment framework
Critical thinking skills
Influencing even when you do not have authority
Supporting the effectiveness and success of your change initiatives
Responding to the intense emotions that accompany transition and change
Intended Audience: Managers, Leaders, Public Sector Employees
Emotions don’t just come into play, they are present and impactful all day, every day when you are dealing with people. Emotional Intelligence is the ability to recognize and deal with emotions as a source of information rather than letting them direct your thoughts and actions. If you interact with people, this course is essential for you.
This course provides learners with a foundation in emotional intelligence (EI), leading to an understanding of how it affects relationships at all levels, and how to develop and apply emotional intelligence skills to your work and home life.
Performance Objectives: Upon completion of this course, you should be able to:
Competencies Covered:
Day 1: Self-Management
Day 2: Applying Emotional Intelligence at Work
Intended Audience: Managers, Leaders, Public Sector Employees