Emotional Intelligence at Work

Course Code: 2341
Your emotions can drive your passion and performance, but they can also get in the way of supporting and listening to others and can stop you from being a trusted leader. Knowing how to recognize your own emotions is the first step in learning to deal with other’s emotions.

Emotions don’t just come into play, they are present and impactful all day, every day when you are dealing with people. Emotional Intelligence is the ability to recognize and deal with emotions as a source of information rather than letting them direct your thoughts and actions. If you interact with people, this course is essential for you.

This course provides learners with a foundation in emotional intelligence (EI), leading to an understanding of how it affects relationships at all levels, and how to develop and apply emotional intelligence skills to your work and home life.

 Performance Objectives: Upon completion of this course, you should be able to:

  • Understand the fundamental principles of emotional intelligence
  • Practice increased self-awareness and self-regulation competencies
  • Bring the power of emotional intelligence into leading, coaching, collaboration, and positive influence
  • Apply emotional intelligence to address your workplace challenges
  • Set clear action plans for ongoing emotional intelligence engagement

  • Competencies Covered:

    Day 1: Self-Management
  • Understand what is meant by emotional intelligence and how it impacts people’s actions and relationships, most notable at work
  • Develop a deeper understanding of emotions and the role they play in our lives
  • Apply tools to regulate your own emotions and motivation levels
  • Developing a non-anxious leadership presence
  • Develop a personal practice plan to grow emotional mastery and resilience

  • Day 2: Applying Emotional Intelligence at Work
  • Strategically recognize and manage the moods of groups and teams
  • Addressing toxic behaviors in the workplace
  • Integrating the key emotional intelligence skills into your existing performance assessment framework
  • Critical thinking skills
  • Influencing even when you do not have authority
  • Supporting the effectiveness and success of your change initiatives
  • Responding to the intense emotions that accompany transition and change

  • Intended Audience: Managers, Leaders, Public Sector Employees