Effective communication is crucial for successful partnerships in any workplace. Whether you're interacting with leadership, colleagues, or customers, positive communication makes all the difference. In this course, you'll learn how to communicate effectively to build and maintain positive relationships, which are essential for a thriving organization.

Performance Objectives: Upon completion of this course, you should be able to:

• Accurately interpret nonverbal cues to understand another person’s intended message.
• Stay composed and professional, even during tense interactions.
• Ask solution-focused questions that help you gain the most information.
• Identify your own interaction style.
• Use vocal tone to convey positivity and professionalism.
• Use listening techniques to prevent miscommunications.
• Apply presentation skills to improve the flow of discussions.
• Convey your point of view without generating hostility or tension.

Intended Audience: All audiences.