Effective communication is essential for building strong relationships and thriving organizations. Research indicates that effective communication has three key components: visual cues, tone, and words used. This training equips you with verbal and nonverbal skillsets to improve your professional interactions. You will learn strategies to improve and manage your emotional responses and respond effectively to others.

Performance Objectives: Upon completion of this course, you should be able to:

• Identify your communication style.
• Accurately interpret and understand nonverbal cues.
• Use nonverbal cues to improve communication.
• Remain calm and professional in high-pressure interactions.
• Create solution-oriented questions for maximum information gathering.
• Refine your voice tone for positive and professional messaging.
• Use listening techniques to reduce miscommunication.
• Make your point without creating tension or hostility.

Intended Audience: All audiences.

Sales Tax Notice: Effective October 1, 2025 
In accordance with Washington State law (ESSB 5814), sales tax will be applied to all training services. In addition to the course cost, sales tax will be calculated based on your agency's location and added to your final invoice after the class is completed.