Organizations that plan change well and involve the right people at the right times are the most successful. Those that are clear about their decision-making criteria and how each member is expected to participate are more productive. This course leads you through an assessment of these processes in your organization and for your team. It teaches strategies to immediately improve operations and provides structure that maintains momentum and stays focused on the future.

Performance Objectives: Upon completion of this course, you should be able to:

• Understand the fundamental components of the change process.
• Assess yourself on three key steps to help groups manage change.
• Frame conversations about change so that leaders and influencers will get on board.
• Understand the impact that change has on employees and customers.
• Create a communication plan that ensures change deliverables are achieved.
• Balance your organization’s culture and ethics regarding decision making.
• Assess root causes of issues rather than treating symptoms.
• Use a simple, problem-solving model with your staff.
• Identify the flow of typical conversations and various ways you get stuck.
• Use five key facilitator skills: observing behaviors, eliciting clear communication, challenging assumptions, speaking with tact, and maintaining group energy.
• Identify meeting behaviors that impede progress and learn how to address them.

Intended audience: Mid-level managers, team leads, and supervisors who want to improve their ability to influence positive organizational outcomes.