Mediation is a powerful tool for resolving disputes between individuals, teams, or groups in both union and non-union environments. This workshop equips you with the necessary skills and strategies to effectively conduct a mediation process. Topics covered in this course include facilitation techniques, active listening, and creating a conducive environment for productive dialogue. You will also learn problem-solving strategies and how to guide parties towards mutually agreeable resolutions.

Performance Objectives: Upon completion of this course, you should be able to:

• Understand the mediation or dispute process and the role of the mediator.
• Create the best environment for the mediation process.
• Use active listening and effective questioning skills.
• Communicate non-defensively and deal effectively with others’ defensiveness.
• Identify potential options and how reach understanding and agreement.
• Demonstrate an increased ability to resolve workplace issues between individuals or among team members.
• Demonstrate an increased ability to identify, clarify, and talk about concerns and issues in a dispute and constructively address them.

Intended Audience: Managers, human resource professionals, and employees responsible for mediation processes.