Government Efficiency

Performance Accountability: How to Measure Outcomes

Course Code: 01-14-GE27

Performance management and accountability rely heavily on measurable outcomes. However, it's a common misconception that some outcomes cannot be measured. The real issue is that an outcome has not been identified. In this course, you will learn how to identify outcomes and ascertain the most effective methods to assess their success.

Performance Objectives: Upon completion of this course, you should be able to:

  • Define a work outcome.
  • Identify the difference between a work outcome and a work activity.
  • Select the best methods of measuring outcomes.
  • Use strategies to involve employees in identifying outcomes and outcome measures.

Intended Audience: All audiences. This course is only available to schedule for groups. Each offering can be customized to your team’s specific needs.