In today's diverse workplace, the ability to adapt to a multicultural and multigenerational environment is essential for successful leadership. This course will provide you with the tools and confidence needed to lead through any situation. You'll learn how to navigate uncertainty and maintain operations while providing premier service to customers. Through conversational style learning, instruction, coaching, role-plays, and group discussions, you'll be equipped with the competencies needed to lead effectively and confidently.

To ensure the best learning experience, you'll even receive two one-hour, one-on-one coaching sessions – valued at $400 – for free. Studies show that the impact on learning is increased by 23% when accompanied by coaching. With these resources, you'll be able to effectively manage any organization while ensuring long-term success.

*Participants will have access to schedule their coaching directly with the instructors within the 30 days following course completion.

Performance Objectives:  Upon completion of this course, you should be able to:

• Identify and apply different leadership styles suitable for various situations.
• Establish and maintain a personal practice that can support your own well-being and effective team leadership.
• Develop and implement a coaching style that can effectively manage diverse teams and individuals.
• Utilize strategies to hold difficult conversations with team members.
• Create a work environment that promotes employee motivation and morale.
• Implement effective employee retention strategies.
• Develop and apply skills to hold teams accountable for their actions, results, and goals.

Competencies Covered: Leadership, coaching, communication skills, diversity in the workplace

Intended Audience: Supervisors, mid-level managers, and team leaders