In times of change, you need practical skills to build confidence, competence, and credibility in your interactions with others. This course is designed to help you discover your strengths and build your interpersonal skills in the areas of communication, conflict management, and goal setting. Discover why you respond in multiple ways to different individuals and situations. Also, learn to increase your confidence in trying new things, accepting change, and taking on new challenges.

Performance Objectives: Upon completion of this course, you should be able to:

• Demonstrate an increased understanding of your interaction style.
• Assess the skills to manage conflict and not let it manage you.
• Demonstrate how to create win-win outcomes.
• Explain the proven techniques to setting goals.

Competencies Covered: Relationship building, conflict management, goal setting, personal growth

Intended Audience: Public sector employees