Writing Skills for Public Sector Professionals

Course Code: 01-03-EW04

Gain reliable skills for any writing task. Respond to requests for information, engage, and inform customers and colleagues. Reduce risk and conflict with clear communication. Use a user-focused writing process to plan and write high-quality daily work and special projects.

    Performance Objectives: Upon completion of this course, you should be able to:

    • Assess your users: you’ll receive job aids to do this in the flow of your own work.
    • Develop personas. 
    • Plan your documents using planning checklists and customer focus sheets.
    • Align your writing to your business objectives and users’ needs.
    • Use information design thinking to meet customers’ and colleagues’ information needs.
    • Write accessible content without error or ambiguity.
    • Convey ideas in simple, clear language.
    • Include only important, relevant information.
    • Write brief, informative, friendly, firm messages to reduce or resolve conflict.
    • Use essential grammar well and help others do the same.

    Competencies covered in this course: Written Communication

    Intended Audience: Public sector employees who need to write readable memos and letters