Courses
Communications
Writing Skills for Public Sector Professionals
This course provides you with reliable skills for any writing task.
Performance Objectives: After completing this course, you should be able to:
- Use job aids to assess your users.
- Develop personas.
- Plan your documents using planning checklists and customer focus sheets.
- Align your writing to your business objectives and users’ needs.
- Use information design thinking to meet customers’ and colleagues’ information needs.
- Write accessible content without error or ambiguity.
- Convey ideas in simple, clear language.
- Include only important, relevant information.
- Write brief, informative, friendly, firm messages to reduce or resolve conflict.
- Use essential grammar well and help others do the same.
- Plan and write high-quality daily work and special projects.
Intended Audience: All audiences.
Sales Tax Notice: Effective October 1, 2025
In accordance with Washington State law (ESSB 5814), sales tax will be applied to all training services. In addition to the course cost, sales tax will be calculated based on your agency's location and added to your final invoice after the class is completed.