Courses
Communications
Crucial Learning Crucial Conversations for Mastering Dialogue Online (eLearning)
Crucial Conversations Online takes the award-winning dialogue skills of top performers’ on-demand—but it’s not the dry, sleepy experience you’ve come to associate with online training. Crucial Conversations Online turns traditional online training on its head by harnessing the latest instructional design behind modern learning to deliver a flexible, social, and interactive experience that translates into real behavior change.
Performance Objectives: Upon completion of this course you should be able to:
- Describe what a healthy crucial conversation looks like when being candid and respectful.
- Identify your own communication style “under stress” and ways to decrease vulnerabilities while enhancing strengths.
- Describe how to restore safety to a conversation by fixing misunderstandings, maintaining mutual respect, and establishing mutual purpose.
- Describe how to be persuasive without being abrasive.
- Apply tools to help others stay in dialogue - helping them move away from strong and emotional conclusions and back to their observations.
Competencies covered in this class: Communication effectiveness
Intended Audience: Public sector employees in lead positions
For more information please see this course description.
Register for these classes now with the Washington State Learning Center.
Contact Rachael Stich with questions at Rachael.Stich@des.wa.gov