Effective customer service is crucial for the success of any business or agency. In this course, you will gain skills to deliver excellent customer service, including greeting customers warmly; using positive language, tone, and body language; giving customers undivided attention and responding promptly to messages. Discover methods to create customer service systems and strategies to improve the performance of your division.

Performance Objectives: Upon completion of this course, you should be able to:

• Effectively interact with customers.
• Identify key factors that customers seek when engaging in a service interaction.
• Establish clear customer service standards for yourself and your team.
• Build a customer service system that bolsters the performance of your entire team.

Intended Audience: All audiences.