Effective feedback is essential in any team setting. Whether you're giving or receiving it, there's a right way to handle feedback, but in many work environments, it is often associated with negative experiences. This leads to defensiveness, which hinders the overall goal of the feedback process. This workshop teaches you how to give feedback that's both effective and respectful by focusing on not only "what to say" but also "how to say it.”

Performance Objectives: Upon completion of this course, you should be able to:

• Effectively prepare for and deliver positive and constructive feedback.
• Prevent or minimize defensiveness in a feedback situation.
• Receive feedback without getting defensive.
• Manage your mindset and potential defensiveness both before and while delivering feedback.
• Empathize with others while giving feedback.

Intended Audience: Managers, supervisors, and anyone who gives feedback as a part of their job.

Sales Tax Notice: Effective October 1, 2025 
In accordance with Washington State law (ESSB 5814), sales tax will be applied to all training services. In addition to the course cost, sales tax will be calculated based on your agency's location and added to your final invoice after the class is completed.