Emotional Intelligence (EQ) is the ability to see your own emotions and those of others accurately and to manage your emotions in ways that enhance, rather than hinder relationships and produce the results you want. By tapping into the information emotions provide, you will be able to alter behavior and thinking to achieve positive outcomes. Highly developed EQ is the foundation for effective interpersonal communication, conflict resolution, and working with difficult people, clients and coworkers. In practice, Emotional Intelligence is about developing self-awareness and the ability to use that awareness to build and maintain effective relationships. As peoples’ Emotional Intelligence increases, they can better influence others, increase motivation and collaboration in teams, improve communications, and foster flexibility in self and others.

Performance Objectives: Upon completion of this course you should be able to:

• Gain insight into thought behavior patterns.
• Maintain effectiveness in more intense situations.
• Identify steps to successfully engage others in projects.
• Demonstrate ability to better communicate your own perspective to others.
• Demonstrate ability to rethink assumptions to better understand different perspectives.
• Manage behaviors that impede influencing others positively.
• Diagnose and intervene in a situation in the moment.

Competencies covered in this course: the four skills that together make-up Emotional Intelligence, self-Awareness, self-regulation, social-awareness and relationship management.

Intended Audience: Public sector employees.