It has been said that 80% of all project issues are due to people or ineffective project communications. This emphasizes the need for more effective communication, management, and leadership skills to be a successful project manager. This course provides you with an understanding of critical communication skills and the human factor of project management, people-based management, and leadership skills.

This is a course in the Project Management Certificate program.  Successful completion fulfills 15 Professional Development Units towards SPSCC certificate completion and can be submitted to PMI subject to their audit process.

Performance Objectives: Upon completion of this course, you should be able to:

• Implement basic leadership techniques to form and strengthen project teams.
• Understand the essential elements of effective communication.
• Understand the role of personality and its effect on the communication process.
• Prepare a communications management plan.
• Understand communication tools within the five project management phases.
• Conduct a successful meeting.
• Identify the characteristics of an effective presentation.
• Understand the basic personality types and how to leverage them to the project advantage.
• Understand how to motivate a diverse workforce.
• Facilitate team decisions.
• Manage and resolve interpersonal conflicts.
• Manage difficult team members.
• Strengthen team accountability.
• Identify the dynamics and importance of team communications.

Intended Audience: All interested employees responsible with the planning and management of any type of project.