Courses
Program & Project Management
Communications Skills in Project Team Management & Leadership
It has been said that 80% of all project issues are due to people or ineffective project communications. This emphasizes the need for more effective communication, management, and leadership skills to be a successful project manager. This course provides you with an understanding of critical communication skills and the human factor of project management, people-based management, and leadership skills.
Program Update: The current Project Management Certificate program is being phased out in fall 2026. If no upcoming class dates are listed for this course, it will not be offered again. Please visit the Project Management Certificate webpage for information about the upcoming program and guidance for participants who have remaining requirements to complete the current certificate.
Performance Objectives: After completing this course, you should be able to:
- Implement basic leadership techniques to form and strengthen project teams.
- Understand the essential elements of effective communication.
- Understand the role of personality and its effect on the communication process.
- Prepare a communications management plan.
- Understand communication tools within the five project management phases.
- Conduct a successful meeting.
- Identify the characteristics of an effective presentation.
- Understand the basic personality types and how to leverage them to the project advantage.
- Understand how to motivate a diverse workforce.
- Facilitate team decisions.
- Manage and resolve interpersonal conflicts.
- Manage difficult team members.
- Strengthen team accountability.
- Identify the dynamics and importance of team communications.
Intended Audience: All interested employees responsible with the planning and management of any type of project.
Sales Tax Notice: Effective October 1, 2025
In accordance with Washington State law (ESSB 5814), sales tax will be applied to all training services. In addition to the course cost, sales tax will be calculated based on your agency's location and added to your final invoice after the class is completed.